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Home > Information > Terms & Conditions / Privacy

Terms & Conditions / Privacy

Cookie Policy

We use cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org for detailed guidance.

If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site. Due to our use of cookies for functions such as logging in, some aspects of our service may not work if you attempt to browse the site with cookies blocked.

We use first party and third-party cookies for several reasons.

First party Cookies

Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as first party or “essential” or “strictly necessary” cookies. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

  • When you place an order, we collect and store the following information: Items bought, your name, address, phone number and email address
  • All Payment/card processing are done by secure our Third-Party partners: PayPal, WorldPay/Cardsave or your bank in case of a BACS transfer
  • We only use your data to process an order and handle any queries relating to that order. For customer’s that sign-up to receive updates about our latest offers and products we send regular communications by email only​

Third party Cookies

  1. Our website uses Google Analytics, a service that transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.  This allow us to quantify the number of visitors and statistically analyse users' use of our services and thus improve the range of products or services we offer
  • If you don’t want Analytics to be used in your browser, you can install the Google Analytics browser add-on
  • Incognito mode in Chrome allows you to browse the web without recording web pages and files in your browser or Account history (unless you choose to sign in). Cookies are deleted after you’ve closed all of your incognito windows and tabs, and your bookmarks and settings are stored until you delete them
  • Many browsers, including Chrome, allow you to block third-party cookies. You can also clear any existing cookies from within your browser. Learn more about managing cookies in Chrome
      2. We also use Third Party services to use to manage email marketing subscriber lists and send emails to
          our subscribers who have given their consent for receiving emails from us. You can read more about their
          privacy policies:
Mailchimp  or MailerLite
  • We only send out occasional emails about products on special offer or other relevant information that may be important or useful to communicate with you - You can unsubscribe at any time if you do not wish to receive any emails from us

Security

All pages and data transferred to and from our website is sent over an encrypted connection provided by an SSL certificate. Once customer data is received it is then stored on a secure server. It is our priority to deal with all customer data in a secure manner

Data protection laws give you a number of rights regarding your personal data, including seeing what data we hold about you and making sure your data is up to date and accurate

  • If you wish to access a copy of the personal data, we hold about you - known as a Subject Access Request - you can do so by ringing, writing to or emailing us
  • We do not share your data with third parties other than our anyone and will not share with anyone, except when required by regulators / enforcement authorities
  • Your details are held on our secure and encrypted web platform hosted by our secure website platform provider EKM
  • Email addresses and Names only, are shared with Mailchimp or MailerLite to enable us to communicate with you by email
  • You have the right to request your personal data to be permanently deleted from our records and email service to avoid any further communication with you
  • You have a right to lodge a complaint with the Information Commissioner's Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information, please visit https://ico.org.uk/concerns

You can contact Pure Sponges by post: 23 Grove Road, Solihull, B91 2AQ

Email address: info@PureSponges.co.uk By Phone +44 121 7117739
 

Postage and Delivery

We aim to dispatch orders placed before 1.30pm (13:30 hrs) on the same day.
Goods shall be dispatched to the Delivery address as specified when the order is placed. We cannot guarantee delivery times and we cannot be held responsible for any goods lost or damaged by the shipping agent or Royal Mail. Ownership and risk of loss transfers to the Customer once the order had been handed over to the shipping agent/Royal Mail. In the case of a lost or delayed parcel you can contact us and we will provide you with as much information as possible in order for you to proceed with filing a claim against the shipping agent/Royal Mail. Please order well in advance if goods are required by a specific date.

We ship goods Worldwide
We welcome customers from outside the UK and ship goods worldwide. Please choose your country of residence on the checkout page so that the appropriate shipping can be added to your order.

Postage & Packaging

Postage is linked the weight of the order. To ensure no postage is added at a later date, please ensure the correct country is selected in "Your Location" field on the shopping basket.

Delivery Times

At Pure Sponges, we aim to dispatch your order within 1 working day. All orders are packaged with great care to ensure a safe delivery. Orders placed on Saturday and Sunday will normally be dispatched on the following Monday. When paying by cheque please allow 7 working days for it to be processed after the cheque has been received by us. We offer various shipping methods. The shipping options available to your location will be shown during checkout.

Cancellations & Returns

If taken care of, sponges should last a long time but because sponges are natural products and not man-made there is no guide as to how long a sponge will last. We regret that we cannot give any refunds for used sponges that reach the end of their lifetime.

If you wish to cancel your order:
(a) you can notify us by email: info@PureSponges.co.uk before we dispatch the goods to you, or if the goods have already been dispatched to you, by returning the goods to us at: Pure Sponges
23 Grove Road, Solihull, B91 2AQ, UK.
(b)You can return any “unused goods” you have ordered from us within 14 days of receipt for a full refund or exchange. You will be responsible for the cost of returning the goods to us unless the items were defective. Goods must be returned with a trackable service.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit to the same value.

We offer several different payment options. You will be asked to select your preferred method during checkout.

Option 1: Pay using Credit/Debit Card
This is the quickest option -Simply enter your card details and you are done. - (we currently do not accept American Express)

Option 2: Provide your Credit/ Debit card details over the telephone
Select this option during checkout if you would like to provide your credit/debit card details over the phone. Tel: 0121 7117739 or (+44 121 7117739 if dialling from outside UK). Please have your credit card details ready. Hours:  9am to 1:30pm. Please leave your name and number when the line is busy and we will call you back as soon as possible.

Option 3: PayPal

Simply enter your card details or use funds in your PayPal account. (This option can be used Worldwide)

Option 4: Online or Offline Bank Transfers
You can pay directly into our bank account at any Santander Bank branch, or online over the Internet.
Goods will only be ​​​​​dispatched once funds have been cleared.

Account name: SkinSure       

Copyright

You are permitted to print and download extracts from this Website for your own personal use or internal business purposes provided that:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) Pure Sponges copyright as shown below appear on all copies.
“PureSponges © ”
This permission will be revoked immediately if any of its terms are infringed.

Contact us for bespoke requirements on: + 44 121 7117739